FAQ
For any other questions or concerns please contact support@wellybottle.com
My Welly Bottle
What can I use my Welly Bottle for?
You can use your Welly for any kind of drink! Welly Bottles keep beverages cold for up to 24 hours or hot for up to 12 hours. Whether you want your coffee or tea to stay hot long into the day or your ice water to stay cold through a long hike, we’ve got you covered!
Carbonated beverages can be used, but be careful not to shake your bottle as it will cause a build up of pressure, which can alter the double-walled vacuumed insulation. In other words, don’t shake your carbonated beverages if you want your Welly Bottle to stay in good shape and you want to stay dry.
Will my Welly Bottle sweat?
Welly's double-walled vacuum insulation keeps the outside of the bottle condensation free. Don’t sweat it!
Can I put my welly Bottle in the refrigerator, freezer, or microwave?
No. This can damage the pressure in the double-walled vacuum insulation.
What is the Welly Bottle made of?
Welly bottles are made of premium 18/8 food-grade stainless steel, sustainably harvested bamboo, BPA-free plastic (under cap) and silicone.
Can the bamboo get wet?
Our bamboo is 100% natural. We therefore ask that you take care of your Welly bottle. The bamboo can get wet but we ask that you try to minimize contact with water. Do not submerge your bottle underwater as this can affect the vacuum insulation.
Where is the Welly Bottle made?
Our bottles are responsibly made in China. We have visited our bottle and filter suppliers and their manufacturing facilities to be sure they are up to our quality assurance standards.
What is the size and weight of a Welly Bottle?
12oz:
Weight: .8 lbs Dimensions: 8"H x 2.91"W
18oz:
Weight: 1.35 lbs Dimensions: 9.87"H x 2.91"W
What is my donation to charity: water used for?
Your donation goes DIRECTLY to building wells of clean water in undeveloped countries through charity: water. Welly has already donated thousands of dollars to charity: water thanks to you!
Caring for my Welly Bottle
How do I clean my Welly Bottle?
As with all bottles, we recommend cleaning your Welly bottle often to prevent bacteria build up. Handwash only with hot, soapy water. Use a brush to scrub it thoroughly. To get a deeper clean we recommend Bottle Bright Cleaning Tablets or a mixture of hot water, soap and vinegar.
Can I put it in the dishwasher?
Sorry, looks like you’re going to have to get your hands dirty. You cannot put your Welly in the dishwasher. It can only be handwashed.
Returns and Exchanges
What is the Welly return/exchange policy?
We don't actually have a return/exchange policy for purchases made at wellybottle.com. We handle returns on a case-by-case basis with the ultimate objective of satisfying you, the customer. We stand behind our products and do our best to take care of our customers. Our philosophy is to deal with you fairly and reasonably; we hope you will be fair and reasonable with us as well. Please contact us with any questions or concerns.
We hope to build trust with our customers and create a relationship for the long term.
Ordering and Shipping
Where does Welly ship to?
Currently we only ship to the US and Canada. We will be expanding internationally shortly! If you have international wholesale requests reach out to wholesale@wellybottle.com
How much does shipping cost?
US Flat Rate: $5
Canada: Varies by quantity and weight
How long will it take for my order to arrive?
Generally orders take 3-5 business days to arrive but can vary based on your shipping destination.
Wholesale
Who do I contact about selling Welly in my store?
Sign up for a wholesale account at wellybottle.com/wholesale.
