FAQ
For any other questions or concerns please contact support@wellybottle.com
My Welly Bottle
What can I use my Welly Bottle for?
Welly makes bottles for every type of drink! From the Camp Cup to the Traveler, Welly Bottles keep beverages cold for up to 24 hours or hot for up to 12 hours. Whether you want your coffee or tea to stay hot long into the day or your ice water to stay cold through a long hike, we’ve got you covered! Carbonated beverages can be used, but be careful not to shake your bottle as it will cause a build up of pressure, which can alter the double-walled vacuumed insulation. In other words, don’t shake your carbonated beverages if you want your Welly Bottle to stay in good shape and you want to stay dry.
Will my Welly Bottle sweat?
Welly's double-walled vacuum insulation keeps the outside of the bottle condensation free. Don’t sweat it!
Can I put my welly Bottle in the refrigerator, freezer, or microwave?
No. This can damage the pressure in the double-walled vacuum insulation.
What is the Welly Bottle made of?
Welly bottles are made of premium 18/8 food-grade stainless steel, sustainably harvested bamboo, BPA-free plastic (under cap) and silicone.
Can the bamboo get wet?
Our bamboo is 100% natural, therefore we ask that you take care of your Welly bottle. The bamboo can get wet but we ask that you try to minimize contact with water and dry the bamboo thoroughly. Do not submerge your bottle underwater as this can affect the vacuum insulation and saturate the Bamboo.
Where is the Welly Bottle made?
Our bottles are responsibly made in China. We have visited our bottle and filter suppliers and their manufacturing facilities to be sure they are up to our quality assurance standards.
What is my donation to charity: water used for?
Your donation goes DIRECTLY to building wells of clean water in undeveloped countries through charity: water. Welly has already donated thousands of dollars to charity: water thanks to you!
Caring for my Welly Bottle
How do I clean my Welly Bottle?
Our newest Traveler and Tumbler designs are dishwasher safe, as are all caps made entirely of plastic (Loop Cap, Flip Cap, and Slide Cap). If your Slide Cap does not get 100% clean, you can pop the slider out manually using a finger or the handle of a utensil. Once the slider area is cleaned, just pop the slider back in by inserting one side into the track and pushing down on the other.
In order to avoid damaging the Bamboo on your Welly, please make sure to handwash all bamboo bottles, caps and cups with hot, soapy water. Remember to dry the bamboo thoroughly to avoid any potential damage!
Returns and Exchanges
What is the Welly return/exchange policy?
Welly has a 30 Day manufacturer warranty period. We will replace any product that is suffering from a manufacturing defect (including, but not limited to, leaking, fading paint or unpleasant odor) within the first 30 days of purchase.
Returns/Exchanges of non-defective products are allowed within 30 days of purchase. Please email support@wellybottle.com for a return authorization and include your order number in the subject line. Returns must be in unused condition with all labels and packaging still attached. Returns that adhere to our Return Policy will be refunded the purchase price minus shipping. Customers must pay for the cost to return all items.
If your order does not arrive due to a shipping exception or is lost by the carrier, please contact support@wellybottle.com and we will ship a replacement bottle out to you right away. However, if the order is marked delivered by the carrier and does not show up following an investigation request made by Welly, we can not offer a replacement.
Ordering and Shipping
Where does Welly ship to?
Currently we only ship to the US and Canada. We will be expanding internationally shortly! If you have international wholesale requests reach out to wholesale@wellybottle.com
How much does shipping cost?
US Flat Rate: $8.50
International: Varies by quantity and weight
How long will it take for my order to arrive?
Generally orders take 3-5 business days to arrive once shipped, but this can vary based on your shipping destination.
Wholesale
Who do I contact about selling Welly in my store?
Sign up for a wholesale account at wellybottle.com/wholesale.
