We don't actually have a return/exchange policy for purchases made at wellybottle.com. We handle returns on a case-by-case basis with the ultimate objective of satisfying you, the customer. We stand behind our products and do our best to take care of our customers. Our philosophy is to deal with you fairly and reasonably; we hope you will be fair and reasonable with us as well. Please contact us with any questions or concerns.
We hope to build trust with our customers and create a relationship for the long term.